We currently only accept payments via credit card. This includes Visa, MasterCard and American Express. If you're located in Australia, contact us and we can organise a bank transfer if you are not able to make payment via credit card.

Whatever shooting method you decide to use, we are able to work with you and your methods to get the desired result. Most common methods are bracketed ambient and flambient, but we also work with a single image, single flash, smartphone and so on. No matter the starting position we will do our best to get the desired result. For my photography business, we personally aim for speed on-site, so we shoot 3 brackets 3ev apart raw images.

We are aiming to store your images for as long as possible, allowing you to have access to images whenever you need them. We guarantee a minimum of 12 months, and if anything is going to change with your content, you will be notified months in advance.

We accept all image formats from jpeg to raw formats. We personally recommend raw with a max size of 24MB, if your raw images are greater than this, we recommend converting them to dng and keeping the size below 20MB. For my personal photographer business, we raw images converted to dng images at around the 8MB file size, from our research the difference in terms of image flexibility between dng 8MB and sony arw 24mp file was quite minimal.

Best way to request adjustments is to use the live chat in the bottom right corner. Please provide what you'd like adjusted and also the order-id if you have it. We will do our best to make the adjustments to the standard you need.

Generally, we dont provide any discounts. We have tried to provide the best pricing we can from the get-go, without affecting quality and consistency, which are our two primary goals.

We can remove any objects. The difficult part to item removal is replacing the removal content with the new content. Example of hard object to remove is object in front of window, we have to imagine and attemtpt to create what can be seen through the window where that object was. Hopefully that makes sense. Feel free to have a chat with us anytime.

The difference comes down to the difficulty and quantity of what is needed to be removed. Few small objects like kitchen items, bathroom items like a shampoo bottle. Large item removal is when there are more than 3 items to remove, and/or large items that could be difficult to replace, for example, tv cabinet, couch, bed, bed-side tables and so on.