Question 1

What are the accepted payment methods?

Accepted Answer

We currently only accept payments via credit card. This includes Visa, MasterCard and American Express. If you're located in Australia, contact us and we can organise a bank transfer if you are not able to make payment via credit card.

Question 2

How long will I have access to my photos?

Accepted Answer

We are aiming to store your images for as long as possible, allowing you to have access to images whenever you need them. We guarantee a minimum of 12 months, and if anything is going to change with your content, you will be notified months in advance.

Question 3

Can you match our image editing style?

Accepted Answer

We will do our best to match your preferences and work with you and your business to provide best content to your clientele. There are millions of ways to edit images, depending on the difficulty of the preferences, it may take a little bit of time to get correct. Feel free to have a chat with us beforehand about the style you are after and we can do our best.

Question 4

Any discounts offered for high volume of jobs?

Accepted Answer

Generally, we do not provide discounts. We have tried to provide the best pricing we can from the start without affecting quality and consistency, which are our two primary goals.

Question 5

What photography shooting method is ideal?

Accepted Answer

Whatever shooting method you decide to use, we are able to work with you and your methods to get the desired result. Most common methods are bracketed ambient and flambient, but we also work with a single image, single flash, smartphone and so on. No matter the starting position we will do our best to get the desired result. For my photography business, we personally aim for speed on-site, so we shoot 3 brackets 3ev apart raw images.

Question 6

What image formats are accepted?

Accepted Answer

We accept all image formats from JPEG through to standard RAW formats. We recommend RAW files up to 24MB. If your RAW files are larger, we suggest converting them to DNG and keeping them below 20MB. In our own testing, DNG files around 8MB retained very similar editing flexibility to larger Sony ARW files.

Question 7

How to request adjustments?

Accepted Answer

Best way to request adjustments is to use the live chat in the bottom right corner. Please provide what you'd like adjusted and also the order-id if you have it. We will do our best to make the adjustments to the standard you need.

Question 8

What is the turnaround time for editing services?

Accepted Answer

Our standard turnaround time for most editing jobs is 6-48 hours. However, this can vary depending on the volume of work or complexity of edits required. If you have a specific deadline, please let us know, and we'll do our best to accommodate your request.

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