We currently only accept payments via credit card. This includes Visa, MasterCard and American Express. If you're located in Australia, contact us and we can organise a bank transfer if you are not able to make payment via credit card.

Whatever shooting method you decide to use, we are able to work with you and your methods to get the desired result. Most common methods are bracketed ambient and flambient, but we also work with a single image, single flash, smartphone and so on. No matter the starting position we will do our best to get the desired result. For my photography business, we personally aim for speed on-site, so we shoot 3 brackets 3ev apart raw images.

We are aiming to store your images for as long as possible, allowing you to have access to images whenever you need them. We guarantee a minimum of 12 months, and if anything is going to change with your content, you will be notified months in advance.

We accept all image formats from jpeg to raw formats. We personally recommend raw with a max size of 24MB, if your raw images are greater than this, we recommend converting them to dng and keeping the size below 20MB. For my personal photographer business, we raw images converted to dng images at around the 8MB file size, from our research the difference in terms of image flexibility between dng 8MB and sony arw 24mp file was quite minimal.

Best way to request adjustments is to use the live chat in the bottom right corner. Please provide what you'd like adjusted and also the order-id if you have it. We will do our best to make the adjustments to the standard you need.

Generally, we dont provide any discounts. We have tried to provide the best pricing we can from the get-go, without affecting quality and consistency, which are our two primary goals.

The majority of our members trust our staging team to pick the appropriate furniture for each image. However, if you want more control, feel free to look at our 3d library: Link: https://www.3dfurniturelibrary.com/ Password: 3dmodels1234 Please keep in mind, we can't match exact furniture pieces, just overall sets (furniture groups).

Feel free to use the bottom right corner live chat and provide the order id, and the adjustments you are wanting. If you require to change the furniture, there may be a furniture change fee, but we will discuss that before we do anything if that is required.

With virtual staging this service just covers placing the furniture into the room, starting with an empty room. If you need item removal done, first remove the items with our item removal service. The staging team can remove items as well, this does have a higher cost though due to the 3d method of removing items instead of photoshop, if you're interested, please contact us first regarding this.